Telular

  • Technical Support Specialist

    Job Locations US-IL-Chicago
    Posted Date 3 weeks ago(10/29/2018 9:28 AM)
    ID
    2018-1357
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    Telular is a technology leader in IoT solutions for the commercial telematics, security and home automation markets. Its product and service offerings have evolved from the company’s history in fixed wireless terminals to include a broad range of turnkey solutions for industrial IoT and commercial telematics applications. Today, Telular’s portfolio brands combine the power of SaaS, cloud, services, and data analytics to help customers uncover new revenue opportunities, lower operating costs, and improve productivity.

     

    For over thirty years Telular has made smarter connections for its customers. By combining wireless technologies, purpose built devices, and SaaS commercial offerings, the company has been a disruptive force in the IoT market.  A culture of innovation and a dedication to customer success has put the company in a favorable growth position based on a large and loyal customer base and an ever increasing number of applications for its solutions.

     

    The Technical Support Specialist is responsible for providing technical support for hardware and software applications to our SkyBitz Tank Monitoring customers via the support portal, email and phone. You will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting.   

     

    We are looking for a dynamic individual with excellent communication skills and a background providing technical support for Hardware and Software platforms!  

    Responsibilities

    • Provide technical support and troubleshoot with regard to:
      • Connectivity and wireless signal issues
      • Differential pressure and sensor technology issues
      • Product installation assistance to our Value Added Resellers (VAR) and direct Tank Monitoring customers.
    • Manage the Hardware RMA process for all customers
    • Collaborate extensively with peers, members of the Customer Experience team and Tank Engineering team
    • Interact with customers and team members with professionalism and maturity
    • Manage queue on a daily basis by prioritizing tickets, updating status, and documenting all action taken
    • Perform special projects and other duties as assigned

    Qualifications

    • At least 3 years of experience in a 2nd or 3rd line customer support role
    • Proficient in various computer software applications (Excel, Word, Outlook, Access, SFDC & Great Plains)
    • Demonstrated ability to research and resolve problems using a variety of resources and tools
    • Strong verbal and written communication skills
    • Must have good organization and documentation skills
    • Ability to communicate effectively with internal and external customers
    • Experience in wireless, chemical, diesel, propane or gasoline industries preferred
    • Bachelor’s Degree with computer and/or electrical engineering knowledge preferred, or equivalent experience

     

    If you’re looking to further your career with a company at the forefront of its industry, apply today!

    Apply online: www.telular.com/#Careers   

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