• Technical Support Specialist- Herndon, VA

    Job Locations US-VA-Herndon
    Posted Date 1 week ago(7/6/2018 10:57 AM)
    # of Openings
    Customer Service/Support
  • Overview

    Telular is a technology leader in IoT solutions for the commercial telematics, security and home automation markets. Its product and service offerings have evolved from the company’s history in fixed wireless terminals to include a broad range of turnkey solutions for industrial IoT and commercial telematics applications. Today, Telular’s portfolio brands combine the power of SaaS, cloud, services, and data analytics to help customers uncover new revenue opportunities, lower operating costs, and improve productivity.


    For over thirty years Telular has made smarter connections for its customers. By combining wireless technologies, purpose built devices, and SaaS commercial offerings, the company has been a disruptive force in the IoT market.  A culture of innovation and a dedication to customer success has put the company in a favorable growth position based on a large and loyal customer base and an ever increasing number of applications for its solutions.


    The Technical Product Support Specialist will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting.  They will provide tier-level triage of reported issues and identifying solutions to work.  This position requires a background in providing technical support for Hardware and Software platforms, along with excellent communication skills.



    • Provide world class customer support for hardware, web portal and mobile application problems
    • Analyzing, solving and documenting of all customer problems using
    • Configuration, provisioning and service plan assignments of all shipments
    • Manage the Hardware RMA process for all customers


    • Bachelor’s degree preferred or equivalent; engineering discipline or equivalent.
    • Proficient with MS Office Suite (excel, word, access, outlook).
    • Knowledge of Salesforce preferred
    • Ability to work well with peers, prioritize and meet deadlines, and able to handle multiple demands efficiently.
    • Demonstrated ability to research and resolve problems using a variety of resources and tools
    • Strong verbal and written communication skills
    • Good organization skills, with ability to properly document and track information
    • Fast learner with intellectual curiosity to understand complex applications
    • Knowledge of Satellite tracking systems and/or similar technology preferred


    What we offer

    • Excellent benefits
    • You can wear shorts all year
    • Annual bonus program
    • Wellness program
    • Casual work environment 


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