Telular

  • Customer Onboarding Manager

    Job Locations US-SC-Fort Mill
    Posted Date 2 weeks ago(4/9/2018 9:54 AM)
    ID
    2018-1315
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    Telular is a technology leader in IoT solutions for the commercial telematics, security and home automation markets. Its product and service offerings have evolved from the company’s history in fixed wireless terminals to include a broad range of turnkey solutions for industrial IoT and commercial telematics applications. Today, Telular’s portfolio brands combine the power of SaaS, cloud, services, and data analytics to help customers uncover new revenue opportunities, lower operating costs, and improve productivity.

     

    For over thirty years Telular has made smarter connections for its customers. By combining wireless technologies, purpose built devices, and SaaS commercial offerings, the company has been a disruptive force in the IoT market.  A culture of innovation and a dedication to customer success has put the company in a favorable growth position based on a large and loyal customer base and an ever increasing number of applications for its solutions.

     

    The Customer Onboarding Manager is a product and solutions expert responsible for the onboarding of customers and the development and implementation of product training strategies, processes and materials for the SkyBitz Petroleum Logistics business unit in support of Customer Experience goals. The primary responsibility of this position is to lead successful software and hardware deployments, meeting timeline requirements.  Will be responsible for identifying training needs, creating, developing and maintaining all training materials consistent with latest product releases, technology changes, go-to-market strategies and entrance into new vertical markets.

     

    This position requires strong customer facing skills to manage implementation resources and to provide value added training and consulting services while managing customer engagements. 

    Responsibilities

    • Acquire detailed knowledge of all SkyBitz Petroleum Logistics products and services to deliver customer implementations successfully, acting as the trusted advisor. 
    • Create training curriculum based on existing customer needs, projected product launches, software changes, and other factors.
    • Document and deliver clear, complete technical training, on-line and in –person, to include all product hardware and software installations and maintenance and use cases.
    • Collaborate with Sales, Engineering, Product Management and Marketing to obtain information required to develop training materials on all aspects of the solution.
    • Incorporate motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize customer use and improve retention.
    • Work with internal resources to update/create end-user online self-directed training materials. Develop training process to include accurate, up-to-date messaging, product details and common use cases.
    • Train internal SkyBitz Petroleum Logistics Technical Support team on product functionality and features.
    • Exhibit excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectations.
    • Maintains a regular/consistent training and onboarding schedule.  
    • Serve as ambassador of the SkyBitz brand in all customer interaction, maintaining the highest level of professionalism and world class service our users have come to expect.
    • May act as Sales Engineer for SkyBitz sales team as needed.
    • May install hardware on trucks as needed.

    Qualifications

    • Minimum of 3 years of relevant functional experience in a fast-paced technology environment. Background in telecommunications, information technology, software and understanding in the IoT/M2M industry preferred.
    • Proven ability to develop and manage training programs and initiatives for various product lines.
    • Must be self-managed and able to develop and maintain their schedule and priorities.
    • Ability to understand complex solutions and concisely articulate the value propositions in such a way that it’s easily understood by target audiences.
    • Ability to manage customer expectations in complex situations as well as align best practices.
    • Ability to communicate extremely well both orally and in writing and deliver stand-up presentations to internal and external audiences.
    • A motivated and results-oriented trainer and team player with the demonstrated ability to focus on details and be able to tell and present the SkyBitz and Telular story and deliver highly technical product training programs.
    • Excellent analytical and problem solving skills.
    • Ability to wear multiple hats (Onboarding Manager, Training Manager, and Consultant).
    • Ability to manage multiple customers and projects/tasks simultaneously.
    • Travel to customer sites as required.

    What we offer

    • A culture that promotes freedom and responsibility
    • A challenging and rewarding career
    • Annual bonus program recognizing individual performance
    • Excellent benefits

    To Apply: www.telular.com/#Careers

     

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