Telular Corporation, a leader in IoT and wireless technology, provides security, home automation, asset tracking, and remote inventory solutions for business and residential customers. For over 30 years, Telular has been providing connectivity solutions that allow people and machines to work together. SkyBitz is the leading remote asset tracking and information management service provider, specializing in realtime decision-making tools for companies. We are looking to add another member to our Technical Support team located in Herndon, VA.
Technical Support Specialist reports to the Director of Customer Care and is responsible for providing technical support for SkyBitz hardware and software applications to the SkyBitz customer base via the support portal, email and phone. The Technical Support Specialist will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting. They will provide tier-level triage of reported issues and identifying solutions to work. This position requires a background in providing technical support for Hardware and Software platforms, and along with excellent communication skills, both written and verbal.
The candidate needs to possess strong knowledge of engineering, all aspects data analytics and the billing process. This is not an IT helpdesk position.
What we offer
Apply on Line: www.telular.com/#Careers