Telular

Customer Onboarding Manager

US-VA-Herndon
1 month ago
ID
2017-1278
# of Openings
0
Category
Management

Overview

Telular Corporation, a leader in IoT and wireless technology, provides security, home automation, asset tracking, and remote inventory solutions for business and residential customers. For over 30 years, Telular has been providing connectivity solutions that allow people and machines to work together.  We are looking to hire a Customer Onboarding Manager to support our SkyBitz division in Herndon, VA

 

Key member of the Customer Experience team, the responsibilities of this position include leading training and implementations for small to large scale customers. The implementation manager is a product and solutions expert responsible for the onboarding of customers, as well as the development and implementation of product training strategies, processes and materials for the SkyBitz business unit in support of customer experience goals. The primary responsibility of this position is to lead successful software and hardware deployments, meeting timeline requirements.

 

Additionally, the Customer Onboarding Manager will act as first line contact across the company and customers for all product training, both online and in-person, tailored for SkyBitz customers, end-users and train-the-trainer. Responsible for identifying training needs, creating, developing and maintaining all training materials consistent with latest product releases, technology changes, go-to-market strategies and entrance into new vertical markets.

 

This position requires strong customer facing skills to manage implementation resources and to provide value added training and consulting services while managing customer engagements. 

Responsibilities

  • Work with customers and partners to develop solutions using SkyBitz’ offerings to accomplish their M2M objectives.
  • Build well-structured project plans that align with the contracted scope of work.
  • Document and deliver clear, complete technical training, on-line and in –person, to include all product hardware and software installations and maintenance and use cases by vertical market.
  • Create training curriculum based on existing customer needs, projected product launches, software changes, and other factors.
  • Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.
  • Exhibit excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectations.Collaborate with Sales, Engineering, Product Management and Marketing to obtain information required to develop training materials on all aspects of the solution.
  • Work with internal resources to update/create end-user online self-directed training materials. Develop training process to include accurate, up-to-date messaging, product details and common use cases.
  • Incorporate motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize customer use and improve retention.
  • Train internal SkyBitz Technical Support team on product functionality and features.
  • Delivers training programs based on training plan requirements and according to a client-driven schedule.
  • Develops and manages a regular/consistent training schedule.  
  • May act as Sales Engineer for SkyBitz sales team as needed.
  • Provide technical support for tradeshows when needed.
  • Acquire detailed knowledge of all SkyBitz products and services to deliver customer implementations successfully, acting as the trusted advisor. 

Qualifications

  • Minimum of 5 years of relevant functional experience in a fast-paced SaaS technology environment. 
  • Background in telecommunications, information technology, software and understanding in the IoT/M2M industry preferred.
  • Proven ability to manage training programs and initiatives for various product lines.
  • Full software implementation life cycle experience that include COTS.
  • Must be self-managed and able to develop and maintain their schedule and priorities.
  • Ability to understand complex solutions and concisely articulate the value propositions in such a way that is easily understood by target audiences.
  • Ability to manage customer expectations in complex situations as well as align best practices.
  • Ability to communicate extremely well both orally and in writing and deliver stand-up presentations to internal and external audiences.
  • A motivated and results-oriented trainerand team player with the demonstrated ability to focus on details and be able to tell and present the SkyBitz and Telular story.
  • Demonstrated ability to work closely with customer experience, sales, engineering and marketing to develop training programs and materials in support of the sales environment and sales cycle.
  • Excellent analytical and project management skills.
  • Ability to wear multiple hats (Project Manager, Training Manager, and Consultant).
  • Ability to manage multiple customers and projects/tasks simultaneously.
  • A hands-on technical trainer with a successful record developing and delivering highly technical product training programs.
  • Must be able to develop materials that depict examples of our hardware and software solutions.
  • Travel to customer sites as required.

What we offer

  • A culture that promotes freedom and responsibility
  • A challenging and rewarding career
  • Annual bonus program recognizing individual performance
  • Excellent benefits

 Apply on Line: www.telular.com/#Careers   

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