Telular

Technical Support Specialist

US-SC-Fort Mill
2 months ago
ID
2017-1271
# of Openings
1
Category
Customer Service/Support

Overview

Technical Support Specialist

SKYBITZ, Petroleum Logistics

Location: Fort Mill, SC

 

Telular Corporation, a leader in event monitoring and wireless access technology, provides tank-level monitoring, wireless security, machine-to-machine, voice, high-speed data, and fax solutions for business and residential customers. With over 30 years of experience, Telular Corporation has developed solutions to deliver remote access for voice and data without significant network investment or disruption.  We are looking to hire a Technical Support Specialist to support our SkyBitz, Petroleum Logistics division located in Fort Mill, SC. 

 

The Technical Support Specialist is a dual role.  The TSS is required to handle general customer inquiries, requests, and provide high level technical support on Petroleum Logistics products and offer solutions via phone and e-mail.  Additionally, the TSS will assist our engineering team with system and product testing.  All candidates must have experience with the following:  troubleshooting,  problem solving, and assisting customers using technical knowledge and specialized computer skills.  

Responsibilities

  • Provide customer service support and troubleshooting to Petroleum Logistics Customers.
  • Handle, support and document all customer calls using Jira Service Desk ticketing system.
  • Determine if RMA needs to be issued for defective or failed equipment.
  • Provide application training and software upgrades to Petroleum Logistics Customers.
  • Maintain and increase product knowledge through study and training.
  • Communicate ongoing customer issues with Sales team members and Developers.
  • Work with engineering team to provide test services for new products.

Qualifications

  • Degree in Electrical or Computer Engineering preferred or equivalent experience.
  • Minimum 2 year’s experience in technical customer service field, troubleshooting hardware and software issues.
  • Demonstrated professional phone manner and presence with a customer-focused attitude toward issue resolution.
  • Knowledge of database queries including MS Access, MS SQL and/or Oracle a Plus.
  • Proficient in computer software (MS Office, Web, Support Tracking).
  • Must be able to understand test scripts and provide system and product testing for developers.
  • Must be available to work flexible shifts.

 

What we offer

  • A culture that promotes freedom and responsibility
  • Casual work environment 
  • A challenging and rewarding career
  • Annual bonus program recognizing individual performance
  • Excellent benefits: Health Insurance, Paid Time Off, Paid Holidays, 401K match 

Local candidates only apply online: www.telular.com/#Careers

 

 

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